Frequently Asked Questions

Legalaya is a legal facilitation platform connecting the global Nepali diaspora with verified, licensed attorneys in Nepal. We make it simple to find the right attorney, communicate securely, and manage your legal matter — no matter where you are in the world.

No. Legalaya is a technology-enabled platform. We do not provide legal advice ourselves. We connect clients with qualified Nepali attorneys who provide all legal services directly. The attorney-client relationship is formed exclusively between you and your chosen attorney.

Any Nepali national or person with legal matters related to Nepal — whether residing in the US, UK, Australia, or anywhere worldwide. If your legal matter falls under Nepal's jurisdiction, Legalaya can help you find the right attorney to handle it.

English and Nepali. Most of our attorneys are fluent in both languages, and our platform support team can assist in either language. Legal documentation can be provided and translated as needed.

We cover 8 practice areas: property disputes, family matters (divorce, custody, maintenance), business law, immigration documentation, civil and criminal litigation, alternative dispute resolution, estate and inheritance, and notarial services. Our attorney network handles matters across all of these domains.

Yes. Consultations are conducted via video call, phone, or secure messaging — no in-person visit to Nepal required. Our attorneys are experienced in serving diaspora clients remotely and can handle most matters without you needing to travel.

Our attorneys handle Nepal-jurisdiction matters only. For US legal needs, consult a US-licensed attorney. Legalaya focuses exclusively on Nepal law, which ensures our attorney network maintains the deep, specialized expertise your Nepal matters require.

Fill out our contact form or call us directly. We'll assess your matter and match you with the right attorney within 48 hours. Once matched, you'll be introduced to your attorney and can begin your consultation at a mutually convenient time.

Typically within 24–48 hours of submitting your matter. For urgent cases, contact us directly by phone and we will expedite the matching process. Our team reviews every submission personally to ensure a quality match.

Yes, at any time and without penalty. Client satisfaction is our priority. If for any reason your matched attorney is not the right fit — personality, communication style, or expertise — simply contact our team and we will arrange a new match promptly.

Via video call (Zoom or Google Meet), phone, or email — whichever you prefer. Your attorney will work around your schedule and time zone. Many of our attorneys are available for early morning or evening sessions to accommodate clients in North America and Europe.

Absolutely. All information shared is protected under attorney-client confidentiality principles. Our platform does not share your personal or case details with any third party. Attorneys on our platform are bound by the professional ethics rules of the Nepal Bar Association.

Legalaya's platform is free to use. Attorneys set their own fees, which are disclosed to you upfront before you agree to engage. We believe in full transparency — you will always know the cost before committing.

No. All attorney fees are disclosed transparently before you agree to engage. We actively monitor for overcharging and have a zero-tolerance policy for hidden fees. If you suspect you have been charged improperly, contact us immediately.

Payment details are arranged directly with the attorney. Most attorneys on our platform accept bank transfer, online payment, or mobile money services. Your attorney will provide clear payment instructions before any work begins.

Some attorneys do offer payment plans. Ask your matched attorney directly — we actively encourage flexible arrangements for diaspora clients. If you are experiencing financial hardship, let us know and we will do our best to find a suitable arrangement.

No. Using Legalaya connects you to an attorney. The attorney-client relationship is formed directly between you and your chosen attorney — not with Legalaya. Legalaya is the facilitating platform; your attorney is the licensed professional handling your matter.

No. Legal outcomes depend on the facts, evidence, and applicable law in each case. No platform or attorney can guarantee specific results. Any professional who promises you a guaranteed outcome should be viewed with caution. What we do guarantee is a qualified, verified attorney working diligently on your behalf.

Yes. All attorneys on Legalaya are verified members of the Nepal Bar Association or the relevant professional regulatory body for their practice area. We conduct thorough verification before any attorney is listed on our platform, and we review credentials annually.

Contact us immediately at info@legalaya.com. We take all complaints seriously and will investigate promptly. Depending on the severity, we may facilitate reassignment, provide mediation, or escalate to the relevant professional body. Client protection is central to everything we do.